What to do if you are experiencing the
following problems:
1.Queued messages:
Be sure that
you have connected wiring properly—that the network jack, not telephone
cord has been
used, that you have booted up the machine after plugging in.
Be sure that
the messages are set up to send automatically without placing in the queue.
You can check
this by going to the Tools menu and selecting Options. Choose
"Network Configuration"
and then click on Advanced Configuration options. Make
sure the choice
"send all messages without placing in the queue" is checked.
Double check
that the user name and password have been entered correctly in the
email configuration—Go
to the Tools menu, select Options. Choose Network
Configuration
and re-enter user name and password. If possible have the student verify
the correct
user name and password with the helpdesk or computer services.
Try another network jack in case the one you are using is not functioning properly.
Be certain that your Ethernet connector has not come loose.
2.Mail Delivery error:
Verify that the user name of the recipient of the email was typed in correctly.
Note the reason
for the error. Sometimes a delivery error will occur when the
recipient’s
mailbox is full.